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Презентация на тему: How to resolve conflict


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Презентация на тему: How to resolve conflict


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№ слайда 1 HOW TO RESOLVE CONFLICT
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HOW TO RESOLVE CONFLICT

№ слайда 2 This advice is aimed primarily at resolving differences between individuals, sma
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This advice is aimed primarily at resolving differences between individuals, small groups and organisations, but many of the same principles apply to the resolution of conflict between communities and even nations.

№ слайда 3 Be calm Conflict usuually engenders strong emotions and even anger but, in such
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Be calm Conflict usuually engenders strong emotions and even anger but, in such a state, you are unlikely to be particularly rational or in the mood for compromise

№ слайда 4 Always show respect "I defeated my opponents without dishonouring them". Nelson
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Always show respect "I defeated my opponents without dishonouring them". Nelson Mandela "Long Walk To Freedom"

№ слайда 5 Be magnanimous This will save you time and energy and you can concentrate on the
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Be magnanimous This will save you time and energy and you can concentrate on the important issues of difference rather than the smaller ones.

№ слайда 6 Discuss or debate We avoid discussion or debate either because we fear conflict
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Discuss or debate We avoid discussion or debate either because we fear conflict (the situation will rarely be as bad as you fear) or we worry about 'losing' (in which case, you've already 'lost').

№ слайда 7 Apply rationality Try to clear through the perception to discover and agree on h
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Apply rationality Try to clear through the perception to discover and agree on how things really are.

№ слайда 8 Acknowledge emotions Make an effort to see the situation the way the other perso
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Acknowledge emotions Make an effort to see the situation the way the other person does and to acknowledge their emotions before endeavouring to move beyond them.

№ слайда 9 Be aware of displacement It's not easy to spot displacement, but a warning sign
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Be aware of displacement It's not easy to spot displacement, but a warning sign is when matters that do not normally cause conflict now appear to do so.

№ слайда 10 Be precise Instead of throwing everything into doubt and caused unnecessary upse
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Be precise Instead of throwing everything into doubt and caused unnecessary upset, be focused.

№ слайда 11 Think creatively Try presenting different types of solution from those so far re
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Think creatively Try presenting different types of solution from those so far rejected by one of the parties.

№ слайда 12 Change the wording It's amazing how often we disagree about words and how a chan
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Change the wording It's amazing how often we disagree about words and how a change of words can change how people view a situation.

№ слайда 13 Change the environment Many of the most productive negotiations between manageme
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Change the environment Many of the most productive negotiations between management and union took place in a neutral venue like a hotel. Sometimes even simply moving from an office to a coffee bar or from a house to a restaurant can make all the difference.

№ слайда 14 Compromise Try both options
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Compromise Try both options

№ слайда 15 Seek mediation This is a process whereby a neutral third party consults with tho
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Seek mediation This is a process whereby a neutral third party consults with those involved in a conflict to see if the problem can be presented in a way which facilitates a resolution.

№ слайда 16 Seek conciliation This is a similar process to mediation but a little more activ
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Seek conciliation This is a similar process to mediation but a little more activist on the part of the third party who will normally attempt to find a solution by proposing a 'third way'.

№ слайда 17 "The greatest and most important problems of life are all fundamentally insolubl
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"The greatest and most important problems of life are all fundamentally insoluble. They can never be solved but only outgrown." Swiss psychologist Carl Jung

№ слайда 18 conflict cannot always be avoided The important thing is to keep wasteful and da
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conflict cannot always be avoided The important thing is to keep wasteful and damaging conflict to a minimum and, when it does occur, use the relevant techniques to resolve or at least ease it.

№ слайда 19 not all conflict is negative (sometimes it 'clears the air').
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not all conflict is negative (sometimes it 'clears the air').

№ слайда 20 Thank you for your attention!!!
Описание слайда:

Thank you for your attention!!!

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